C A P A B I L I T I E S
Everything your teams need, in one place.
Monozoro isn't a chat bolt-on. It's an enterprise messaging layer that reaches every corner
of Odoo — from the first sales reply to the final HR confirmation.
Unified Inbox
Every WhatsApp thread in Odoo — tagged, assigned, and searchable. No more switching tabs, no more missed messages.
- Per-agent routing & SLAs
- Team channels & private notes
Mention & Collaboration
@mention teammates on a live conversation, hand-off seamlessly, and keep the full thread history attached to the right Odoo record.
- Internal notes on any message
- Activity-based auto-assignment
Smart Messaging
Reusable templates, dynamic variables, media attachments, and approval workflows — fully compliant with WhatsApp Business API.
- Meta-approved template library
- PDF, image & audio attachments
Broadcast Campaigns
Launch targeted WhatsApp campaigns from Odoo segments. Track delivery, reads, replies, and conversions — all tied back to real records.
- Segment from CRM / Marketing
- Opt-out & compliance built-in
CRM Lead Conversion
Turn any inbound message into a qualified lead in one click. Monozoro pre-fills contact data, source, and assigned salesperson.
- One-click message → opportunity
- Pipeline-stage auto-tagging
Helpdesk · Recruitment · Reminders
Auto-create tickets from support messages, screen candidates over WhatsApp, and trigger reminders from any Odoo activity or calendar event.
- Cross-module triggers
- Scheduled WhatsApp notifications