AI Sales Agent
Monozoro can act like a digital salesperson available 24/7. Turning every WhatsApp conversation into a sales opportunity.
- Answer customer questions instantly
- Recommend products based on customer needs
- Share products, images, prices, and availability
- Create leads automatically in Odoo CRM
- Qualify leads before assigning them to salespeople
- Ask budget, quantity, location, industry, and requirements
- Create quotations directly from WhatsApp
- Follow up automatically on quotations
- Remind customers about unanswered offers
- Detect high-value opportunities
- Assign leads to the correct salesperson
- Escalate conversations to a human agent when needed
AI Customer Support
Monozoro can also become the first level of customer support.
- Answer FAQs automatically
- Check order status
- Check delivery status
- Provide invoice or payment information
- Create Odoo Helpdesk tickets
- Categorize support requests automatically
- Detect urgent cases
- Route tickets to the correct department
- Send troubleshooting instructions
- Escalate complicated requests to a human
- Keep the entire conversation attached to the Odoo customer record
Resolve customer requests faster without increasing your support team.
Full Odoo CRM Integration
Every WhatsApp conversation can be connected to:
- Contact
- Lead
- Opportunity
- Quotation
- Sales Order
- Invoice
- Helpdesk Ticket
- Recruitment Applicant
- Appointment
- Project
- Subscription
The salesperson sees the complete customer history without leaving Odoo.
AI Product Recommendation
This can be extremely attractive for retail, FMCG and eCommerce.
- Previous purchases
- Customer preferences
- Frequently purchased products
- Product availability
- Promotions
- New products
- Customer segment
"You normally buy Product A. Product B is currently available and complements it."
WhatsApp Commerce
Make WhatsApp function almost like an online shop.
- Browse product catalogs
- Search products
- Ask for price
- Check stock
- Select quantity
- Receive recommendations
- Add items to an order
- Request a quotation
- Confirm an order
- Receive a payment link
- Receive invoice
- Receive delivery updates
Sell directly through WhatsApp, powered by Odoo.
Smart Broadcast Campaigns
Allow businesses to target customers based on Odoo data.
- Customers who haven't purchased in 60 days
- Customers who bought a specific brand
- Customers with unpaid invoices
- Customers from Dubai
- VIP customers
- Customers interested in a certain category
- Customers whose subscription expires soon
Campaign examples:
"Your usual product is back in stock."
"You haven't ordered Product X recently. Would you like to reorder?"
"Special offer for customers who purchased Brand A."
Customer Re-Engagement
This is perfect for social media content.
Monozoro detects customers who:
- stopped buying
- reduced purchases
- haven't responded
- abandoned quotations
- haven't renewed
- haven't visited recently
Example:
"Hi John, we noticed you haven't ordered your usual products recently. Would you like us to prepare your regular order?"
Payment Collection Assistant
- Send invoice reminders
- Send account statements
- Send payment links
- Remind customers before due date
- Follow up overdue invoices
- Notify finance when a customer replies
- Stop reminders automatically after payment
Example:
"Invoice INV-2034 for AED 4,850 is due tomorrow. You can pay securely using this link."